Web Site Hosting & Email Support

1. Frequently Asked Questions - Please view these first if you need help with your hosting account.

2. View Flash Movies that show in detail "how to" do just about everything. Email configuration, FTP, Cpanel and more.

3. Reseller FAQ

4. Email Configuration - Please view this if you are having trouble setting up your Outlook or Outlook Express email client. You may also view flash movies to show you "how to" for not only Outlook, but several other email clients.

5. Understanding Your Control Panel/Cpanel - Within your Cpanel you will find documentation or you may  Click Here for documentation. You may also view flash movies to show you "how to"

6. Support Request Form - Click Here

7. Request add-ons or upgrades Click Here

8. What are your Terms of Service? TOS

Merchant Account Support

1. You will need to contact us for any pre sales related questions, change in legal entity of your business, such as going from sole proprietorship to a partnership or corporation, additional locations needing processing, additional equipment/software, and compatibility confirmations of your existing equipment/software/systems.

2. Statement/Billing/Funding Issues - Call the toll free number located on your statement you receive each month.

3. POS Terminal Help - Call the toll free number located on your statement you receive each month.

4. Virtual Terminal Help - The following companies provide any needed support and is included with your merchant account at no additional charge.
   Authorize.net support@authorize.net or Telephone 877-447-3938
   Plug N Pay support@plugnpay.com or Telephone: 1-800-945-2538
   Verisign Payflow Link or Pro vps-support@verisign.com or Telephone: 1-888-883-9770

5. Software Support PC Charge PH# 1-877-659-8981 http://www.pccharge.net/support
   Call PC Charge to do the initial setup of your software.
   PC Charge gives 90 days free support. Recommend that you purchase an additional support plan from them.

6. Please use the toll free phone number on your statement to address the following issues: Funding/Billing/Statement Issues - Chargebacks/Retrievals - Customer Service Questions - Limit Increases - Risk/Reserve Issues - Terminal Help Desk e.g.- machine not functioning properly, or not sure how to do a transaction - DBA Checking Account Change - DBA Name Change - You may also contact us on these issues.

7. To Order Supplies or Equipment, CLICK HERE

Need something not listed above?

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